Articles on: Terms & Documentation

Details about the 30-day Guarantee

All users have a full refund guarantee corresponding to the contracted subscription within a 30-day period. No specific reasons, ties, or loyalty to the company are required.

Article 49 of Law No. 8,078 provides for withdrawal after signing or receiving the product or service. However, with 23 days added to the 7 days stipulated by law, the user has a total of 30 days of guarantee and the right to a full refund of the subscription payment.

To exercise the benefit of the 30-day guarantee stipulated in the contract, the Client must contact us to request its use, submitting a personal document to finalize the full refund process to the same payment method.

Note: the guarantee is valid only once per CPF, CNPJ, or account.

Updated on: 15/06/2023

Updated on: 12/06/2023

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